‣
Encrypted calls
‣
Tracing IP address
‣
Call transfer
‣
Setting internal rington
‣
Disabling Call Waiting on the device
‣
Changing handset IP address from Static to Dynamic (n510)
‣
Setting up the address book on Gigaset
‣
Do not disturb
‣
Changing internal number
Related Pages
Gigaset Options
Gigaset Options
Snom Options
Snom Options
Setup your Snom
Setup your Snom
Alcatel Setup
Alcatel Setup
Alcatel
Alcatel

Fanvil Options
Fanvil Options
Setup your Fanvil
Setup your Fanvil
Host server list Voys
Host server list Voys
Polycom Options
Polycom Options
Setup your Aastra
Setup your Aastra
Webphone becomes inactive when away from laptop
Webphone becomes inactive when away from laptop
Integrations
Integrations
[New page title]
[New page title]
Other Issues
Other Issues
App Issues
App Issues
Why isn’t the Voys app working on my Huawei?
Why isn’t the Voys app working on my Huawei?
SIP (Session Initiation Protocol)
SIP (Session Initiation Protocol)
Connecting your ATA to your Fax Machine
Connecting your ATA to your Fax Machine
ATA’s
ATA’s
Modems & Routers
Modems & Routers
VoIP Phone Systems
VoIP Phone Systems
Equipment
Equipment
How to Detect and Fix Double NAT Issues
How to Detect and Fix Double NAT Issues
Automatically get call transcriptions using N8N
Automatically get call transcriptions using N8N
The wrong company name shows
The wrong company name shows
My business phone number is flagged as a spam number
My business phone number is flagged as a spam number
I’m having trouble with Spam callers calling me
I’m having trouble with Spam callers calling me
Call Waiting
Call Waiting
White label partners
White label partners
Webhook examples
Webhook examples
Webhooks
Webhooks
Music on Hold
Music on Hold
Voicemail
Voicemail
VoIP trunk
VoIP trunk
VoIP account
VoIP account
Video Calls
Video Calls
Fixed destination
Fixed destination
Fixed/Mobile integration
Fixed/Mobile integration
VariableCallerName
VariableCallerName
VariableAnnouncement
VariableAnnouncement
VIP pincode
VIP pincode
UserStatus
UserStatus
Two-Factor Authentication
Two-Factor Authentication
Twinfield Credentials
Twinfield Credentials
Twinfield
Twinfield
Temporary redirect
Temporary redirect
Telephone
Telephone
Telephone Hybrid
Telephone Hybrid
Phone Numbers
Phone Numbers
Phone Directory
Phone Directory
Telephone nuisance
Telephone nuisance
TAPI
TAPI
Supportcode
Supportcode
Subscription
Subscription
Voices
Voices
Outgoing Call Statistics
Outgoing Call Statistics
Incoming Call Statistics
Incoming Call Statistics
Spf records
Spf records
SpeedTouch - Thomson
SpeedTouch - Thomson
SonicWall
SonicWall
Smart Routing
Smart Routing
Slack for Missed Calls
Slack for Missed Calls
Skype for Business
Skype for Business
Siptapi
Siptapi
Siemens OpenStage
Siemens OpenStage
SetupClientResource
SetupClientResource
SelectedUserDestination
SelectedUserDestination
SPF records
SPF records
SIP response codes
SIP response codes
SIP ALG
SIP ALG
Robin integration
Robin integration
Roadmap
Roadmap
Record
Record
Number Porting
Number Porting
Polycom Soundstation IP 5000
Polycom Soundstation IP 5000
PickupGroup
PickupGroup
Partners
Partners
Panasonic KX-TGP600
Panasonic KX-TGP600
Panasonic KX-TGP500
Panasonic KX-TGP500
PJSIP
PJSIP
Advanced Opening Hours
Advanced Opening Hours
Opening Hours Basic
Opening Hours Basic
New page
New page
Netgear
Netgear
Navigation
Navigation
Name Display
Name Display
Notifications
Notifications
Call Monitoring
Call Monitoring
Linksys WRT610N
Linksys WRT610N
Linksys SPA942
Linksys SPA942
Linksys SPA2102
Linksys SPA2102
Customer invoices
Customer invoices
Call Menu
Call Menu
KPN settings
KPN settings
KPN Experiabox
KPN Experiabox
Legal aspects of quality monitoring
Legal aspects of quality monitoring
Internationalization
Internationalization
International phone numbers
International phone numbers
Feedback on chatbot
Feedback on chatbot
Call Rates
Call Rates
Freedom Unlimited Package
Freedom Unlimited Package
Call from Outlook or MS Business Contact Manager
Call from Outlook or MS Business Contact Manager
Without Two-Step Verification, anyone could access your account
Without Two-Step Verification, anyone could access your account
Audio Issues
Audio Issues
Network Settings and Security
Network Settings and Security
Webphone Issues & Questions
Webphone Issues & Questions
Desk Phone Issues
Desk Phone Issues
Temporary Redirect
Temporary Redirect
Moving, what do I need to do?
Moving, what do I need to do?
Import contacts
Import contacts
Hubspot chat integration
Hubspot chat integration
Hardware Delivery
Hardware Delivery
Handytone
Handytone
Useful debug tips and tricks
Useful debug tips and tricks
Group
Group
GroupCalling
GroupCalling
Gigaset PRO Maxwell series
Gigaset PRO Maxwell series
Gigaset N510 IP Pro
Gigaset N510 IP Pro
Gigaset IP PRO PBX
Gigaset IP PRO PBX
Gigaset - universal settings
Gigaset - universal settings
Gigaset DX800A
Gigaset DX800A
Directory Listing
Directory Listing
Call Recording
Call Recording
Ghostcalling
Ghostcalling
Call Notification Subscription API
Call Notification Subscription API
Calls
Calls
Sounds
Sounds
Billed calls
Billed calls
Billed services
Billed services
No audio during VoIP calls
No audio during VoIP calls
User Customization
User Customization
CompleteUser
CompleteUser
User
User
FreePBX
FreePBX
Filter
Filter
Fax inbound
Fax inbound
FaxAccount
FaxAccount
Invoice
Invoice
Encrypted calling(per toestel even checken of het in dei andere pagina’s staat)
Encrypted calling(per toestel even checken of het in dei andere pagina’s staat)
Email for missed calls
Email for missed calls
EmailAddresses
EmailAddresses
Draytek
Draytek
Downloads
Downloads
Distinctive ringing
Distinctive ringing
Data usage of a VoIP call
Data usage of a VoIP call
Conference
Conference
Custom or Complete Package
Custom or Complete Package
Client
Client
Cisco SPA XML phonebook
Cisco SPA XML phonebook
Cisco SPA122
Cisco SPA122
Cisco SPA112
Cisco SPA112
Cisco BLF (Busy Lamp Field)
Cisco BLF (Busy Lamp Field)
Changelog
Changelog
Caller ID Header
Caller ID Header
Using your headset to control calls with our Webphone
Using your headset to control calls with our Webphone
Call-me-now
Call-me-now
CRM Integration
CRM Integration
CLI / CID / DID what is it?
CLI / CID / DID what is it?
CID CLI Asterisk
CID CLI Asterisk
Bria Solo
Bria Solo
Bria Counterpath
Bria Counterpath
Security Plan
Security Plan
Dial Plan Templates
Dial Plan Templates
Dial Plan
Dial Plan
Call Group
Call Group
BLF (Busy Lamp Field)
BLF (Busy Lamp Field)
Audio conversion
Audio conversion
Audio codecs
Audio codecs
Asterisk
Asterisk
Android
Android
General trunk details
General trunk details
General interface description
General interface description
SIP settings for VoIP Telephony
SIP settings for VoIP Telephony
Alcatel IP301G
Alcatel IP301G
Alarm System
Alarm System
Agentschap Telecom
Agentschap Telecom
API-token
API-token
API
API
24x7 availability
24x7 availability
AI Settings
AI Settings
Fanvil
Fanvil
Tiptel
Tiptel
Snom
Snom
Polycom
Polycom
Panasonic
Panasonic
Grandstream
Grandstream
Gigaset
Gigaset
Cisco
Cisco
Aastra
Aastra
Yealink
Yealink
VoIP Desk Phones
VoIP Desk Phones
Softphones & Apps
Softphones & Apps
Warning 'default password in use’
Warning 'default password in use’
Odoo Softphone
Odoo Softphone
I'm abroad and calling via the app doesn't work
I'm abroad and calling via the app doesn't work
My colleagues can't see me in the app
My colleagues can't see me in the app
Plantronics
Plantronics
Available for colleagues only
Available for colleagues only
I can't answer calls
I can't answer calls
Configuring an IP-PBX (trunk)
Configuring an IP-PBX (trunk)
ROBIN-Integration
ROBIN-Integration
I see that my colleague's status shows 'busy,' but she is actually available
I see that my colleague's status shows 'busy,' but she is actually available
FRITZ!Box
FRITZ!Box
You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'
You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'
My microphone and/or headset is not working
My microphone and/or headset is not working
Unifi Talk
Unifi Talk
Aastra Options
Aastra Options
Forwarding your business phone
Forwarding your business phone
How to set up Bubble?
How to set up Bubble?
There is no audio at all
There is no audio at all
The connection disconnects during a call
The connection disconnects during a call
I have a problem with my Cisco
I have a problem with my Cisco
How do I set up my Yealink Dect?
How do I set up my Yealink Dect?
My incoming phone number is always my own business phone number
My incoming phone number is always my own business phone number
Profile
Profile
Changing caller ID for mobile forwarding
Changing caller ID for mobile forwarding
The app keeps crashing
The app keeps crashing
Setting up Two-Factor Authentication in Freedom
Setting up Two-Factor Authentication in Freedom
I want to return my hardware
I want to return my hardware
I hear a voice announcing the phone number I'm calling or that's calling me
I hear a voice announcing the phone number I'm calling or that's calling me
Zoiper
Zoiper
On-call Service
On-call Service
Setting up your availability via the Voys app
Setting up your availability via the Voys app
Press 1 to answer this call
Press 1 to answer this call
Starting a call
Starting a call
Temporary Redirect: all telephony to one voicemail
Temporary Redirect: all telephony to one voicemail
Have I set up the app correctly in Freedom?
Have I set up the app correctly in Freedom?
Accessibility through your Dial Plan
Accessibility through your Dial Plan
You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'
You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'
The connection drops during a call
The connection drops during a call
My colleagues and I are using the same user account
My colleagues and I are using the same user account
The app keeps crashing
The app keeps crashing
Contacts List
Contacts List
I have taken over the app account from a colleague
I have taken over the app account from a colleague
The audio stutters
The audio stutters
I want my phone number in the phone directory
I want my phone number in the phone directory
I have taken over the app account from a colleague
I have taken over the app account from a colleague
My headset is not working
My headset is not working
Audio stuttering
Audio stuttering
Adding spoken messages to your dial plan
Adding spoken messages to your dial plan
Outgoing numbers
Outgoing numbers
I can't hear the customer
I can't hear the customer
Update: Adding, editing and deleting shared contacts in the app
Update: Adding, editing and deleting shared contacts in the app
How do I change my outgoing phone number?
How do I change my outgoing phone number?
My colleagues and I use the same user account
My colleagues and I use the same user account
Bubble: Connect your phone system with your CRM-ERP
Bubble: Connect your phone system with your CRM-ERP
My Voys app doesn't work (properly) when I have Bluetooth enabled.
My Voys app doesn't work (properly) when I have Bluetooth enabled.
The app only rings once
The app only rings once
Grandstream Setup
Grandstream Setup
An old/new colleague's user account is still visible
An old/new colleague's user account is still visible
I have a problem with my Yealink DECT
I have a problem with my Yealink DECT
I have a problem with my Yealink
I have a problem with my Yealink
I have downloaded the app, but it doesn't work.
I have downloaded the app, but it doesn't work.
Update: Notification for unstable call quality
Update: Notification for unstable call quality
Audio Problems
Audio Problems
My customer hears an echo
My customer hears an echo
There is no audio at all
There is no audio at all
How do I set up my Yealink?
How do I set up my Yealink?
Pickup group: Answer a colleague's phone with your own device
Pickup group: Answer a colleague's phone with your own device
Dial plan extension: dial plan backup or making dial plan more organized
Dial plan extension: dial plan backup or making dial plan more organized
I want to set up multiple menu options
I want to set up multiple menu options
Yealink WH62
Yealink WH62
Different ways to use "Opening Hours"
Different ways to use "Opening Hours"
Recent Calls
Recent Calls
MicroSip softphone
MicroSip softphone
Setup your Polycom
Setup your Polycom
Make the Voys app work only via mobile data
Make the Voys app work only via mobile data
Algo SIP Alerter
Algo SIP Alerter
Billing & Prepaid Information
Billing & Prepaid Information
How do I make (temporary) anonymous calls?
How do I make (temporary) anonymous calls?
I'm not receiving incoming calls
I'm not receiving incoming calls
I can't make outgoing calls with 4G
I can't make outgoing calls with 4G
Incoming Fax
Incoming Fax
Export of the call list
Export of the call list
The customer cannot hear me
The customer cannot hear me
I can't make outgoing calls
I can't make outgoing calls
I want to set up one Call Menu
I want to set up one Call Menu
Tiptel
Tiptel
Android Native VoIP Client
Android Native VoIP Client
I don't see my company name on my app as I have set it in the dial plan
I don't see my company name on my app as I have set it in the dial plan
Set a priority for your queue
Set a priority for your queue
Linphone
Linphone
Yealink WH66
Yealink WH66
IP-PBX Static Connection
IP-PBX Static Connection
Cisco SPA112
Cisco SPA112
An Answering Service
An Answering Service
Adjusting availability via Freedom
Adjusting availability via Freedom
I cannot make outgoing calls
I cannot make outgoing calls
My incoming phone number is always my own business phone number
My incoming phone number is always my own business phone number
I can't answer calls
I can't answer calls
My newly purchased Yealink device from Voys
My newly purchased Yealink device from Voys
Calling from Outlook or MS Business Contact Manager
Calling from Outlook or MS Business Contact Manager
I'm not receiving incoming calls
I'm not receiving incoming calls
Variable Callername
Variable Callername
Conference: conference calls and how to set up a three-way call
Conference: conference calls and how to set up a three-way call
Why can't I make calls to +31(0)612345678?
Why can't I make calls to +31(0)612345678?
Linksys SPA2102
Linksys SPA2102
Counterpath Bria
Counterpath Bria
Headsets
Headsets
I'm not seeing all my (missed) calls
I'm not seeing all my (missed) calls