Robin integration
Content
VoIP platform integration with ROBIN
Introduction
With the call notifications it is possible to connect different systems to each other. This allows you to create an integration between the VoIP platform and ROBIN, an eCommerce customer service for retail brands. The integration ensures an even better user experience AND provides more insight into user behavior. This is achieved by logging all phone calls with the correct customer profile. On this page, we explain how to create this integration.
Setting up ROBIN
Go to https://app.robinhq.com/ and click on settings (the cogwheel) in the top right corner.
If you want to create a new user, click on Team and then on 'Add user'.
Now you can enter the name, email address, password, and extension.
This extension is the extension of the VoIP account from your VoIP platform. To find this, go to the VoIP platform > Admin > VoIP account. Look for the VoIP account of the person for whom you are creating the ROBIN account.
The extension is under the 'General settings' section under 'Internal number'. In the example, this is 203.
Setting up the VoIP platform
Before you can set up the integration in the portal, you need an API token. Go to the ROBIN website. Click on settings (the cogwheel) in the top right corner. Then click on E-mail. Your API token is shown before the @ symbol.
Next, go to the portal and navigate to > Admin > Call notifications
Then click on "Add". You will now see the following screen:
Under 'Description', choose a clear description for yourself so you can easily recognize this integration. Make sure to select "ROBIN" as the package. Enter the API token you obtained in the API token field.
Integration complete
Congratulations! Your integration between your VoIP platform and ROBIN is now complete.