Dial plan extensions are dial plans that are not yet linked to a phone number. This is useful when you need to create multiple or longer dial plans or when you want to set up extensive routing. Additionally, you can easily switch between different dial plans.
- Good to know
- Creating and modifying a dial plan extension
- Quickly switch between dial plan steps
- Backup of your dial plan
- A separate dial plan per department
Good to know
- A dial plan extension has an internal number so you can reach and test it internally. It can only be reached externally when you add it to a dial plan or copy its content to a dial plan, since a dial plan has an external phone number.
- When you have included a dial plan extension in your dial plan, you cannot add any more steps after the dial plan extension since the routing continues in your dial plan extension.
- Since the content of a dial plan extension is the same as a dial plan, you can follow the dial plan tips to fill your dial plan extension ‣
Creating and modifying a dial plan extension
Quickly switch between dial plan steps
If you regularly need to make the same changes to your dial plans, you can also choose to save multiple versions of your dial plan as a dial plan extension. This way, you can activate a different dial plan for your phone number with just a few clicks. You can even choose to switch dial plan extensions in a part of your dial plan. Below you can see 2 examples.
Backup of your dial plan
With a dial plan extension, you can make a copy of an existing dial plan with just a few clicks. You can save this copy as a backup in case a problem occurs in your active dial plan. You can also create a dial plan based on a dial plan extension. This is how you restore a backup, for example.
A separate dial plan per department
Suppose you have a department that needs to be reachable via different phone numbers (and thus dial plans). You create a dial plan extension for this department. Then you place this in the necessary dial plans. If you want to change something for just this department, you adjust the dial plan extension. In all dial plans where this dial plan extension is included, the change is immediately applied. This ensures uniformity, saves you a lot of adjustments, and creates a well-organized dial plan.