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I want to set up multiple menu options

You want to add multiple menu options to your call plan. There are three steps you need to follow to accomplish this.

Step 1: Record audio file

First, you will need audio files in which your choices are announced. This audio file must be recorded in one go for each menu. If you want to create three choice menus, you will need three audio files.

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Add or create a sound file yourself →

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Have a sound file recorded by Voys →

Step 2: Create choice menus

You have recorded the audio files and they're ready in Freedom. Now you can create the choice menus. We'll start with one.

Go to Admin.
Go to IVR Menu.
Click on Add.
Give a Name to your choice menu.
Optionally, also provide a Description.

Timeout

Is the number of seconds the caller has to make a choice. 10 seconds is an excellent default value.

Number of attempts

Is how many times a caller will hear the choice menu repeated before being forwarded to the 'Other/Failed' option (more about this option later)

Start message

This is the message you prepared in step 1. Customers will hear this first when they reach the menu.

You can also add optional sounds. Like the previous message, you would first need to prepare these sounds in your Freedom environment.

Error message is played when an incorrect or invalid choice is made.
Timeout message is played when the timeout period has expired.
Click on Save.

You've now created a choice menu. Repeat this step until you have completed all your choice menus.

Step 3: Add the choice menu to your dial plan

Go to Call Plans.
Select the phone number where you want to add the choice menus.
Click on Modify Call Plan.
Go to the position in the call plan where you want to add the first choice menu.
Click there on Add Step.
In the first dropdown, choose IVR Menu.
In the second dropdown, select the menu you have created.
After this, you may be given the option to add subsequent steps to option 1 (You can always change this later).
Click on Confirm.
Two options will appear: Option 1 and Option Other/Failed.

Add option

First, click on Add option until you have all the options you mentioned in your first choice menu.
Here you also directly specify the number or key that the customer must press, for example 2 or a *.

What should happen for each option?

Fill in what should happen under each option when the caller makes this choice by clicking on Add Step. This can also be a second choice menu that the customer hears afterward.

Option Other/Failed

Here you specify what happens if the caller makes no choice or an incorrect choice. This can include a jump to another option, so the caller still gets to speak to someone, or you can leave the step empty. There are many possibilities.

Next choice menu

Scroll back to another choice menu that you have added, but where the options are not yet correct.

Are all choice menus completed? Then click on Save Changes and your choice menu is active!