Record

Content

• 1What can I do here?
• 1.1Screenshot
• 1.2Working level
• 1.3Filters
• 1.4Export

What can I do here?

View details of completed phone calls and generate overviews.

Screenshot

Working level

The content of the call list depends on the working level. For customers, the working level is always the customer itself and only the calls of the customer are displayed. For partners, it is a bit more complex:

• The working level equals the customer that was last selected via the lists under the 'Working level' menu item.
• Unless only a partner is selected there and the 'Calls' menu item is clicked without selecting a customer. In that case, all calls from all underlying customers of that partner are displayed.
• But if only the 'Working level' menu item is clicked without selecting a partner and then the 'Calls' menu item, the working level of the relation to which the user is linked is used. In that case, all calls from all underlying customers of that relation are displayed.

Filters

Using the form on the right side, calls with certain properties can be filtered out, and calls can be consolidated into rows with totals.

Once 'Apply' is clicked, the values entered in the form are used to generate a list of records. Depending on the number of calls, this may take a few seconds.

The following fields can be entered:

• From: Only calls from the date selected here are displayed.
• Up to and including: Only calls up to and including the date selected here are displayed.
• Inbound / Outbound: Here you can select whether to display only incoming (inbound), outgoing (outbound), or all calls.
• Totals: This allows you to create overviews of the calls:
• None: Nothing is totalized, each item in the list is a call.
• Account / dialed number: Incoming calls are totalized by the dialed number and outgoing calls from VoIP accounts and VoIP trunks are totalized by account code. This means that for each account and for each dialed number, 1 row is displayed in the list. The 'Count' field indicates how many calls are included and the 'Time' field shows the total call duration of these calls.

In the list, columns such as Date / time are left empty. This is because a row in the list can consist of multiple calls with different dates.

Partners can also choose from the following options:

• Totals:
• Customer: One row is created for each customer
• Customer / Partner: One row is created for each customer or partner that is billed by the partner

Partners have an additional field:

• Aggregation: By default, this is set to 'no aggregation', but it can also be set to 'destination code'. The destination code indicates which rate applies to the call, for example 31 for national calls, 316 for mobile calls, and 80cpm_EUR for calls to a service number at 80 cents per minute. This creates 1 row for each destination code.

If - in addition to aggregation by destination code - one of the options under 'Totals' is selected, the rows are further broken down: if 'customer' is selected, for example, 1 row is created for each destination code per customer.

The 'Remove filter' button resets the form and the call list. This means: all records from 'today', without totalization or aggregation.

Export

The 'Export' button is similar to the 'Apply' button, with the difference that a .csv file is created instead of displaying the list in the browser. This .csv file can then be opened in Excel, for example.