ROBIN-Integration

This help page provides step-by-step instructions for integrating ROBIN customer relationship management system with our VoIP telephony platform to automatically display customer information during incoming calls. The guide covers the essential prerequisites including admin account access and API token requirements, detailed configuration procedures in both ROBIN and Freedom platforms including phone extension setup and notification service configuration, and practical implementation tips such as proper international phone number formatting to ensure seamless integration functionality and automatic loyalty card display when receiving calls from known contacts.

My colleague Ritske explains here what the ROBIN integration is. Below you can read how to activate it.