• 1. I'm not receiving the correct customer or colleague information on my display when they call
• 2. Mute button flashing / showing red on Cisco
• 3. I'm getting the message 'Initializing Network'
• 4. My Cisco device shows 'Checking DNS'
• 5. My Cisco won't stop updating

1. I'm not receiving the correct customer or colleague information on my display when they call

The phone rings and you don't see the caller's information or you see additional information such as your company name or a long number (e.g. 174480001). Or your colleague transfers a customer and now you see your colleague's information instead of the customer's.

This is likely because the Caller ID is not properly configured in your device and/or VoIP account. To fix this, let's first check the web interface of your device.

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

2. Mute button flashing / showing red on Cisco

If your mute button is flashing or showing red, your network cable is no longer connected to the network.

3. I'm getting the message 'Initializing Network'

If your device displays 'Initializing Network', your device is currently not receiving internet connectivity.

4. My Cisco device shows 'Checking DNS'

DNS stands for Domain Name System. Although your device display indicates a DNS issue, this is rarely the actual problem. That would mean the DNS server of your provider (like XS4ALL) is unreachable. Read below for what you can do.

5. My Cisco won't stop updating

Your device keeps repeatedly updating. Read this guide to learn how to turn this off.

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