Voicemail
Contents
What can I do here?
Setting up a voicemail and receiving it at a specified email address.
Fields
- For a personal voicemail, this module notifications is NOT needed.
- Click on Voicemail in the main menu and click on add
- Enter a name at Name, for example Voicemail Night Mode
- Provide a description, for example Night Mode
- Enter the email address where the voicemails should be delivered. This can be multiple addresses, separated by a comma.
- Select which audio file you want to play before the voicemail can be recorded at Welcome message type. This can be a standard message or a self-recorded message. You may have already uploaded a self-recorded message in Sounds or record one now. You can record your own message via the browser. (Only newer browsers, see Sounds for more information about this).
- Check "Send when no message" if you also want to receive an email when a caller has reached the voicemail but did not leave a message.
- Check "Convert spoken messages to text and add to email" if you would like to have voicemails automatically converted to text. This system runs on our local servers and complies with GDPR. We do not improve our system based on the voicemail messages nor do we forward them to third parties. After we have sent the voicemail, we delete both the audio file and the transcription. Our AI system automatically converts voicemails to text, giving users quick insight into the content of a message. Although we use advanced technology for this conversion, it is important to understand that the transcription may be incomplete or incorrect. Factors such as background noise, accents, and speech clarity can affect the accuracy of the text. Therefore, we recommend always listening to the original voicemail for important messages.
- Click on Save
Modifying the dial plan
- Click on Dial plan in the menu bar and select the correct phone number
- Press the plus button, an additional step will appear
- For the newly added step, select Voicemail and then choose the appropriate voicemail box
- Click on Save
- The voicemail is now set up
Finally
The maximum duration of a recorded message is 2 minutes and 15 seconds. The email contains an audio message and a transcribed text of the audio message. When a voicemail message is recorded, the email is sent and we immediately delete the entire voicemail file and email from our platform.