Find the root cause
App problems can be complicated, and often the issue you think you have isn't the real cause. It's important to really understand what the problem is, as even if you and a colleague have the same issue, the root cause could be different. Many of these issues are a result of Android's variety of devices, each with its own layer of programs and settings. Even if you're using the same phone, factors like the apps you've downloaded and the settings you’ve configured can impact how our app works. If you're having trouble identifying the issue, don't hesitate to contact our support team—we're here to help.
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Android: Common issues
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iOS: Common issues
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I have questions about settings in the Voys App
Related Pages
The Voys App 
The Voys App
The Webphone 
The Webphone