- 3. Billing Questions
- 3.1 When does billing happen?
- 3.2 Where can I find my invoices?
- 3.3 I want an explanation of my invoice
- 3.4 I haven't received an invoice
- Logging in
- Viewing Invoices
- 3.5 How can I get invoices sent to my email?
- 3.6 I can no longer be reached due to payment arrears
- 3.6.1 How do I get my account reactivated?
- 3.6.2 I never received an invoice via email.
- 3.6.3 How do I set up automatic debit?
3. Billing Questions
3.1 When does billing happen?
On the first or second day of the month, and we bill for the previous month.
3.2 Where can I find my invoices?
- Log in to Freedom.
- Click on Account in the top right.
- Then click on Billing.
- Finally, click on Invoices.
- Here you'll find an overview of all your invoices. These invoices are also sent to you by email. You'll find the invoice for the current month here by the tenth of every month.
- Please note! Invoices are deleted after 7 years and you can no longer access them.
3.3 I want an explanation of my invoice
If you want more explanation about your invoice and the costs, click on the PDF file below.
3.4 I haven't received an invoice
On this page, you can read how to access your invoices if they didn't arrive in your email or if you can't find the invoice.
Logging in
- Log in to Freedom.
- Log in with your username and password.
Viewing Invoices
- Go to Account.
- Go to Billing.
- Go to Invoices.
- Click on the logo shown next to this text to download the invoices.
3.5 How can I get invoices sent to my email?
If you want to receive the invoice by email, you can set this up as follows:
- Log in to Freedom.
- Click on Account in the top right.
- Then click on Administration.
- Finally, click on Invoice Details.
- Under Billing email address, enter the email address where you want the invoices to be sent.
3.6 I can no longer be reached due to payment arrears
If you haven't paid your bills on time, we will deactivate your account. This happens only after you have received multiple emails informing you about outstanding invoices.
3.6.1 How do I get my account reactivated?
In the email correspondence, there's a link you can click to make a payment. Once the money reaches our bank account, we can reactivate your service.
3.6.2 I never received an invoice via email.
We use the email address you originally provided to us. If you've changed it since then but haven't updated it with us, we recommend you do so now.
- Log in to Freedom.
- Go to Account.
- Go to Administration.
- Go to Invoice Details.
- For Billing email address, enter the email address where you want to receive invoices.
3.6.3 How do I set up automatic debit?
Contact us to set this up.