The Call Notifications module enables you to automatically send call data to a URL of your choice. These call notifications are sent to the specified URL for all calls within your portal environment.
When you integrate these call notifications with your CRM software, you can see who called, the time of the call, and its duration.
The call notifications are triggered for incoming, internal, and outgoing calls. You can also use call notifications for other purposes, such as measuring call statistics.
This page includes an in-dept overview of what data is send on specific events during a call. The notifications are sent to the specified URL for various important events during a call. The notifications are sent as a POST request with the data as a JSON document. For a more general approach, see our call notifications page
Types of notifications and data
Created
Ringing
in-progress
ended
Warm-transfer
Cold-transfer
Example integrations
Below are some examples of integrations in combination with Zapier:
- Send a message to Slack for a missed call.
- Send an email for a missed call.
- Robin integration.
- Microsoft Flow integratie
- Zapier integratie
And an example with N8N and our call transcription API
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Automatically get call transcriptions using N8N