Having issues with your headset or want to know how to adjust a specific setting on your Yealink WH62? On this page, we explain how to handle that. Can't find your answer? Use the Feedback option at the bottom of the page.

• 1. I'm having problems with my headset
• 1.1 Check if your headset is properly connected
• 1.2 Check if the device you're using is compatible with the Yealink WH62 headset
• 1.3 Reset the headset to default settings
• 1.4 Update the software/firmware of the headset
• 1.4.1 The Yealink headset stops during the update and now I can only update through recovery mode
• 1.5 Did steps 1.1 through 1.4 not help? Read on.
• 1.5.1 The audio from my headset is too soft
• 1.5.2 The 'Out of Range' message appears
• 1.5.3 The audio drops (occasionally) during calls
• 2. Settings
• 2.1 I want to play the ringtone on the Yealink headset and/or phone
• 2.2 Can I answer/end a call from the headset?
• 2.3 Can I connect the headset to the device via Bluetooth?
• 2.3 Can I connect the headset to the device via Bluetooth?

1. I'm having problems with my headset

1.1 Check if your headset is properly connected

• Connect the supplied USB cable to the Phone port and the USB port of your Yealink device.
• If you want to make calls with the Webphone, the USB cable must be connected via the PC port.

Always use the power adapter/power cable. This headset can work without the power cable. However, it may occasionally drop out. Therefore, always use the power cable. Ensure it's plugged into the Adapter port and provides power to the base station.

1.2 Check if the device you're using is compatible with the Yealink WH62 headset

The headset is particularly suitable for the following types* of Yealink devices:

T4xS, T4xU, T53, T53C, T5xW, T58A, VP59 * x can be replaced by any number.

If these devices don't have the latest firmware, some functionality may not work properly. Therefore, check which firmware is currently being used. You can do this by following the steps below or using the Yealink website.

• Go to the Menu of the phone.
• Select Status.
• At Firmware you'll find the current version.

The firmware version consists of 4 segments, separated by dots. Example: 66.86.188.2 If the second segment is lower than 86, we recommend updating the firmware. The instructions for updating your Yealink device can be found here.

1.3 Reset the headset to default settings

The update hasn't solved the problem. Therefore, we'll reset the headset to its default settings. This option will restore all settings to factory defaults.

• Press and hold the PC and phone button on the base simultaneously for 6 seconds.
• The base station will announce Factory reset when the process is complete.

1.4 Update the software/firmware of the headset

Yealink uses the Yealink USB Connect program to update the headset. If you want to update your headset firmware, follow these steps:

• Install Yealink USB Connect on your computer.
• Use the USB cable to connect the base station to your computer. Use the USB port on the bottom of the base station.

• Choose the update option to update the headset.
• Keep the Yealink USB Connect program on your computer. Yealink frequently releases new updates that make it easy to solve future problems as well.

1.4.1 The Yealink headset stops during the update and now I can only update through recovery mode

You're updating your Yealink headset, but during the update, the headset stopped and now you can only update through recovery mode.

Recovery Mode

Because your headset abruptly stopped downloading, there's a recovery mode option that the Yealink now indicates. Follow these steps and try to update your headset this way.

Recovery Mode also stops abruptly

• Remove the power cable and then hold down the PC and phone button while plugging the power back in. Once the device has started up, it will recover itself. If this doesn't work, read on.
• Is there a possibility to update the Yealink on another PC? This has solved the problem so far. You should then be able to update your headset via the automatic option. If this doesn't work, please contact us using the form below.

1.5 Did steps 1.1 through 1.4 not help? Read on.

If you have any of the problems listed below, make sure to first go through steps 1.1 through 1.4. These may solve the problems.

1.5.1 The audio from my headset is too soft

If you're still not getting good audio with your headset after using the buttons on your device, you can increase the audio volume in the web interface of your Yealink device. Note that the headset needs to be on the latest firmware for this to work.

Adjusting the audio on your Yealink device

If this hasn't helped, you can increase the audio volume in the web interface of your Yealink.

How do you access the web interface of your device?

Finding the IP address of the device

• Press the OK button or
• Go to the menu of the phone.
• Select Status.
• Go (on a computer that is in the same network as the phone) to the IP address of the phone in a web browser. Note! Use https://
• Log in with the username admin and the password admin.

• Go to the Features
• Select Audio
• Go to headset send volume. Currently, the audio is set to 0, which is the default value.
• If you set it to -50, you've turned off the headset's audio.
• If you set it to +50, the audio is at its loudest (don't set the volume to +50 right away. This can be very loud suddenly).
• Find a value that provides the right sound for you.
• Press Confirm each time you make an adjustment.

Make sure you're not on a call with your Yealink when making adjustments. Otherwise, your new settings might not be saved.

1.5.2 The 'Out of Range' message appears

If the Yealink headset indicates that the headset is 'out of range', this can be resolved with the following steps:

1. Check the distance between the headset and the base station. Make sure you're within range (maximum 100 meters in open space and maximum 50 meters with obstructions like walls).
2. Check if the headset is properly paired with the base. It's possible that the connection between the headset and the base has been lost, causing the headset to fall outside the range of the base. In that case, you need to pair the headset with the base again.
• Press and hold the power button on the ear cup until you hear 'power off'. This can take up to 3 seconds.
• Press and hold the power button on the ear cup until you hear 'power on' and then 'pairing mode'. This can take up to 5 seconds.
• Press and hold the 'PC button' on the left side of the base station until you hear 'headset connected'. This can take up to 5 seconds.

3. Check if the base station is connected to the power supply. This is the middle round cable on the bottom of the base station.
4. Try restarting the base station by disconnecting it from the power supply and reconnecting it after 10 seconds.

1.5.3 The audio drops (occasionally) during calls

What's very important is that you've followed the chapters above. There's a good chance this will solve the problem.

Are you using our Webphone? Make sure to check if the audio settings are properly configured in your laptop. And before proceeding, also check whether your microphone is unmuted.

Frequency interference

It's possible that the frequency of your headset is being intercepted by other devices. It's important to know that DECT technology was designed to prevent such interference from other devices. However, in some situations, this can still occur.

To see if this is the cause, you can try the following:

• Move as many devices away from your headset as possible or turn them off temporarily. Alternatively, take your headset to a location where there are no other devices nearby or where you can easily turn off or move devices.
• Is the problem persisting? You don't have to be in the same room as the device causing the interference. Even a device from your neighbor could be causing this. If you have the opportunity to go to a different location, try that out.

2. Settings

2.1 I want to play the ringtone on the Yealink headset and/or phone

The ringtone can be played through the speaker of your phone and/or a Yealink headset. We'll explain how to adjust this on this page.

To adjust the settings, you first need to log in to the web interface of your phone. How do you access the web interface of your device?

Finding the IP address of the device

• Press the OK button or
• Go to the menu of the phone.
• Select Status.
• Go (on a computer that is in the same network as the phone) to the IP address of the phone in a web browser. Note! Use https://
• Log in with the username admin and the password admin.

• Go to the tab Features
• Select Audio
• Go to Ringer Device for Headset and select your preferred setting. You can choose between 'Use Speaker', 'Use Headset' and 'Use Headset & Speaker'
• Press Confirm after you've made an adjustment.

Make sure you are not on a call with your Yealink when making adjustments. Otherwise, your new settings might not be saved.

2.2 Can I answer/end a call from the headset?

You can answer and end calls using the button on the ear cup of the headset. This is only possible if you're combining the headset with a supported Yealink device. When using a softphone, like the Webphone, you cannot answer calls from the headset. We are working on making this available, but we haven't set a date for this yet.

2.3 Can I connect the headset to the device via Bluetooth?

No, but this is possible with the Yealink WH66

2.3 Can I connect the headset to the device via Bluetooth?

For adjusting settings or updating the headset, Yealink uses the Yealink USB Connect program.

1. Install Yealink USB Connect on your computer.
2. Use the USB cable from your base station to connect the PC port of your base station to a USB port on your computer. The PC port of your base station can be found on the underside of the base station.

It's generally recommended to have this installed on your PC as it also allows you to download the latest firmware for your headset. This helps prevent problems.

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