Queue

What is a queue?

A queue is a system designed to manage incoming calls by placing them in line until they can be answered by an available representative. This is especially useful for organizations that handle a high volume of simultaneous calls.

Benefits of Using a Queue

Efficient Call Handling: Allows callers to wait in line for the next available representative rather than getting a busy signal or voicemail.
Reduced Voicemail: Helps in lowering the number of voicemails left by providing a structured way to manage call traffic.
Enhanced Customer Experience: Provides callers with an option to hold rather than immediately being disconnected or redirected elsewhere.

In this guide, you will learn how to create a queue and integrate it into your dial plan.

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Admin: Creating a queue

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Assign different priorities to your queues

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Setting up the queue module in your dial plan.

FAQ

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Where can I find information about Queue Statistics?

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What does 'Size exceeded’ or ‘Time exceeded' mean?

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Why can I only add a call group?

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A queue generally doesn't work with call forwarding to mobile phones. Why not?

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How do I set up waiting music for my queue?

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We have no one available in the queue. How can I make sure this queue is skipped?

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What kind of welcome message can I set in my queue module?

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What kind of Time exceeded message can I set in my queue module?

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What kind of Size exceeded message can I set in my queue module?

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Our queue isn't working. What could this be?

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Why can’t I select queue in my dial plan?

Related Pages

Set and modify your Dial Plan

Set and modify your Dial Plan

Queue Statistic

Queue Statistic

Sounds

IVR Menu

Voicemail

Call groups