Queue

What is a queue?

A queue is a system designed to manage incoming calls by placing them in line until they can be answered by an available representative. This is especially useful for organizations that handle a high volume of simultaneous calls.

Benefits of Using a Queue:

Efficient Call Handling: Allows callers to wait in line for the next available representative rather than getting a busy signal or voicemail.
Reduced Voicemail: Helps in lowering the number of voicemails left by providing a structured way to manage call traffic.
Enhanced Customer Experience: Provides callers with an option to hold rather than immediately being disconnected or redirected elsewhere.

In this guide, you will learn how to create a queue and integrate it into your dial plan.