Setting up Groundwire
This help page provides step-by-step instructions for installing and configuring the Groundwire softphone application on Android and iOS devices for use with our VoIP telephony platform. The guide covers the complete setup process including downloading the app, creating new SIP accounts with proper credentials, configuring essential settings like domain and display information, enabling push notifications for incoming calls, optimizing audio codecs for different network connections, and platform-specific tips for improving call quality and performance.
The steps to set up Groundwire
New Account
Other Settings
Go back to the previous page and select 'Advanced Settings'
Tip for iOS: If you experience problems with audio quality over Wi-Fi, you can choose to always route audio over 3G/4G/5G, even when connected to Wi-Fi. Under Settings -> Preferences -> 3G / Wi-Fi Selection, you can select 'Prefer 3G for Voice'.
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