You have put the customer on hold and called your colleague. Your colleague now wants to speak to the customer and you want to transfer them. However, this doesn't seem to be working. Please read the information below to check if you are using the Webphone correctly to transfer calls.
Call forwarding
You can make calls using consultation or blind transfers. Do you want to inform a colleague about the call before transferring? Select Warm/Attended transfer. If the call needs to be transferred directly, select Cold/Blind.
You can transfer calls with consultation or blind transfer.
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The problem is still not resolved
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