It is possible to forward all calls to your mobile phone, this is called Flexible Forwarding. You can easily set this up and modify it yourself via Freedom, your own online telephone exchange.
- Step 1: Adding your mobile number to Freedom
- Step 2: Adding your mobile number to a call group
- Step 3: Adding your mobile number to the dial plan
- 1. You don't have Voicemail or the customer may reach your Voicemail.
- 2. My customers should not reach my mobile provider voicemail.
- Does a mobile forwarding also cost money?
Step 1: Adding your mobile number to Freedom
- Go to the Fixed/mobile module in Freedom.
- Click on Add.
- For Phone number, enter your mobile number.
- For Description, enter your name.
- For Pass number display, specify what should be shown on your mobile phone when someone calls.
- For User, specify your user account so that your mobile number is linked to your account.
- Click Save.
Step 2: Adding your mobile number to a call group
Before adding your number to the call flow, it's important to first consider whether customers should be able to reach your mobile provider's voicemail. You're setting up a forward to your mobile provider. Is your voicemail there suitable for this purpose or not?
If customers can reach your voicemail or you don't have a voicemail, continue reading at step 3.
- Go to the Call group module in Freedom.
- Click on Add.
- The call group must have an internal number as its title. Choose one or make up a number.
- For the Description, indicate that it's your mobile number.
- Make sure Call confirmation is set to Standard in this call group. This will ensure that your mobile voicemail is not used.
- For Destinations, select your phone number from the Fixed/Mobile section.
- Click Save.
You have now created a call group that will be added to the dial plan in the next step.
Step 3: Adding your mobile number to the dial plan
- Go to the Dial plans in Freedom.
- Click on the dial plan where you want to add your mobile number.
- Click on Modify dial plan.
- Click add step in the part of the dial plan where you want your phone number to ring.
1. You don't have Voicemail or the customer may reach your Voicemail.
- Choose Fixed/Mobile.
- Then choose your mobile number.
- Click Confirm.
- Click Save changes.
- Click Save.
- Your call forwarding is now active!
- If you don't have voicemail on your mobile phone, make sure you add an announcement or voicemail after your mobile number. If you're busy or don't answer, the connection won't be abruptly terminated for your customer.
2. My customers should not reach my mobile provider voicemail.
- Choose Call group.
- Then choose the call group that contains your mobile number with call confirmation set to standard.
- Click Confirm.
- Click Save changes.
- Click Save.
- Your call forwarding is now active!
- Note! When you receive a call and answer it, you'll first hear a female voice indicating that you need to press 1 to accept the call. Once you do this, you'll be connected to your customer. This has been activated to ensure that the customer never ends up on your mobile voicemail.
Does a mobile forwarding also cost money?
There may be costs for forwarding to your mobile number (depending on the type of subscription you have with Voys, including or excluding call minutes).