If you want to work through your user account, this means that your availability can be constantly adjusted. This allows you to choose whether you are available via the Webphone, the app, your device, your mobile number, or perhaps a forwarding to an answering service. Below we explain in steps how to set this up.
- Step 1: Creating a user account
- Users in Complete proposition
- Users in our other propositions
- Step 2: Adding a user account to the dial plan
- Step 3: How does a user account work?
Step 1: Creating a user account
If you already have a user account, check to make sure you have linked all devices, the app, the Webphone and/or all (mobile) numbers on which you want to be reachable to your user account.
Note! There are two different subscriptions that affect how you create a user.
Users in Complete proposition
Users in our other propositions
Step 2: Adding a user account to the dial plan
If you don't need to receive incoming calls, you can skip this step.
- Go to the Dial plans in Freedom.
- Click on the dial plan where you want to add your user account.
- Click on Edit dial plan.
- Click on add step in the dial plan where you want your user account to ring.
- In the first dropdown menu, select User.
- In the second one, choose your user account.
- Click on Confirm.
- Click on Save changes.
- Click on Save.
- Your user account is now in the dial plan.
Step 3: How does a user account work?
You should have seen in step one how to add VoIP-Accounts and (mobile) numbers to your user account. Now you can specify in the Dashboard of Freedom, via the App, the Click-to-dial Extension, or via the Webphone where you want to be reachable.
If you temporarily don't want to be disturbed, choose Do not disturb. If you will be away for longer, you can choose Offline.
The App
The Webphone
Dashboard
- Go to Dashboard
- Go to Your availability.
- Adjust the VoIP account on which you want to be reachable.
- Click on Save.
