Ongoing Calls

Ongoing Calls

In ongoing calls, you see the call that you've set up or answered.

During the call, you have various options.

Mute button

Press Mute to silence your microphone during a call. Press the same button again to unmute.

Transfer

You can transfer calls with consultation or blind transfer. Would you like to announce the caller to a colleague before transferring? Select Warm/Attended transfer. Should the call be transferred directly? Select Cold/Blind.

• Warm transfer

During the call, press the Transfer button. Choose a colleague from the list of internal numbers or enter the number you want to transfer to and press the call icon. When the second person answers, you can have a conversation that the first person will not hear. Then press Complete Transfer to transfer the first call.

• Cold transfer

Choose a colleague from the list of internal numbers or enter the number you want to transfer to and press the call icon. The call will be transferred immediately.

Hold

Put a call on hold by pressing the Hold button. You can take the customer off hold by pressing Hold again.

Hang up

End the connection by pressing Hang up.