• 1. Setting up your Cisco with encryption
• 2. Setting up Cisco BLF (Attendant Console)
• 2.1 Setting up BLF, Speed Dial, and Call Pickup
• 2.2 Setting up external phone number
• 2.3 Setting up internal number for a call group
• 2.4 How do I set up BLF if I have multiple companies with one receptionist?
• 2.5 Setting up BLF, Speed Dial and Call Pickup for multiple companies
• 2.6 On the SPA303, no attendant console can be connected, do I have another option?
• 3. Turning off Call Waiting on your device
• 4. Setting up the address book
• 5. Adjusting dialing time
• 6. Changing internal number / extension on device display
• 7. Do not disturb (dnd)
• 8. Setting up internal ringtone on Cisco
• 9. Transfer
• 9.1 With consultation/Warm
• 9.2 Without consultation/Cold
• 10. Updating Cisco firmware to the latest version
• 11. Changing internal number on a Cisco
• 12. Manual for the Cisco SPA series

1. Setting up your Cisco with encryption

By default, calls between your device and the Voys telephony platform are transmitted unencrypted over your network and the internet. By using encryption, your calls are encrypted only between your phone and our platform.

Both the SIP packets and the audio itself (RTP) can be encrypted. This ensures that no one can listen in on your conversation by intercepting network packets. We use TLS for encrypting the SIP packets. The RTP audio is secured using SRTP.

This guide only describes how to set up encrypted calling. If you want to know how to set up a device using regular settings, click here.

2. Setting up Cisco BLF (Attendant Console)

An attendant console is ideal for individuals who handle a lot of phone traffic and frequently need to transfer calls. You can connect up to two attendant consoles to one device. The SPA500s or SPA500ds offer the following features when properly configured:

• BLF (Busy Lamp Field): this shows you which colleagues are on a call.
• Speed Dial: call a colleague with one press of a button.
• Call Pickup: answer a call for a colleague.

2.1 Setting up BLF, Speed Dial, and Call Pickup

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

• Go to Attendant Console.
• Apply the settings as shown in the screenshot below:

The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:

• Copy and paste the line fnc=blf+cp+sd;sub=123456789@$PROXY;ext=201;nme=; into the different Unit Keys.
• The numbers 123456789 are fictitious. Enter the VoIP account ID instead of this number sequence. You can find this in freedom.voys.nl. Go to Admin and click on VoIP account, you will then see an Account ID listed for each VoIP account.
• After 'ext': enter the internal number associated with the VoIP account.
• After 'nme' enter your colleague's name or the internal number again.

Once you've done that, it will look like this:

2.2 Setting up external phone number

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

• Go to Attendant Console.
• Apply the settings as shown in the screenshot below:

The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:

• Copy and paste the line: fnc=sd;ext=0501234567 ;nme=External; into the different Unit Keys.
• The numbers 0501234567 are fictitious. Enter the external phone number instead of this number sequence.
• After 'nme' enter the name or company of the external phone number.

2.3 Setting up internal number for a call group

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

• Go to Attendant Console.
• Apply the settings as shown in the screenshot below:

The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:

• Copy and paste the line: fnc=sd;sub=995;ext=995;nme=995; into the different Unit Keys.
• The numbers 995 are fictitious. Enter the internal call group number instead of this number sequence.
• After 'nme' you can enter the internal number or alternatively the name of the call group, for example, administration.

2.4 How do I set up BLF if I have multiple companies with one receptionist?

If you have one receptionist who answers the phone for two companies, it's necessary to add a VoIP account for each company in your device. By default, BLF only works for account 1. If you have set this up, continue reading.

2.5 Setting up BLF, Speed Dial and Call Pickup for multiple companies

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

• Go to Attendant Console.
• Apply the settings as shown in the screenshot below:

The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:

• Copy and paste the line fnc=blf+cp+sd;sub=123456789@$PROXY;ext=201;nme=; into the different Unit Keys.
• The numbers 123456789 are fictitious. Enter the VoIP account ID instead of this number sequence. You can find this in freedom.voys.nl. Go to Admin and click on VoIP account, you will then see an Account ID listed for each VoIP account.
• After 'ext': enter the internal number associated with the VoIP account.
• After 'nme' enter your colleague's name or the internal number again.

Once you've done that, it will look like this:

• For your second company, do what is described above, but change the line to: fnc=blf+cp+sd;sub=123400007@$PROXY;vid=2

2.6 On the SPA303, no attendant console can be connected, do I have another option?

You can set up the unused buttons on the right side of your screen as BLF (Busy Lamp Field).

• Go to the IP address with your browser and click on admin in the top right, then on advanced.
• Go to the Phone tab and choose which Line Key you want to modify.
• Change Extension to disabled
• Change Share Call Appearance to shared
• Enter the configuration rules in Extended function as described above.
• Finally, click on 'submit all changes'

3. Turning off Call Waiting on your device

When you are on a call and receive another call, you will hear a beep tone through the line. This can be distracting, so in some cases it might be better to disable this feature. You will then not receive any notification of a new call when you are already in a conversation.

4. Setting up the address book

There are multiple ways to set up an address book on a Cisco device.

5. Adjusting dialing time

The time you have to dial a phone number is set to 3 seconds by default. If you need more time, this can be adjusted.

6. Changing internal number / extension on device display

If you have changed the internal number of a VoIP account in Freedom, the internal number on your device display does not automatically update. This is because the number shown on your device display is separate from the data in Freedom.

7. Do not disturb (dnd)

Sometimes you don't want to be disturbed by your phone. You can then set your device to do not disturb mode.

On your Cisco screen, you'll see 'dnd' above the rightmost soft key. When you press this, you'll see 'do not disturb' appear on the screen. Your device will then stop ringing.

Depending on your dial plan, the incoming call will proceed to the next step in your dial plan. You can remove the 'do not disturb' by pressing the 'dnd' soft key again.

Tip Change the softkey on your device to 'dnd'. Press the button in the top left or right of your handset until you see a selection screen. Click on 'do not disturb' and you can now set your device to 'dnd' faster!

8. Setting up internal ringtone on Cisco

Do you want to be able to hear from the ringtone whether you're being called by a colleague or a customer? In this guide, you'll learn how to set up an internal ringtone for your desk phone, so that an internal call gets a different ringtone than an external call.

9. Transfer

9.1 With consultation/Warm

• During a call, press the softkey labeled 'xfer' ('drst'). This will put the first call on hold and you will hear a dial tone.
• You can now dial the phone number of the person to whom you want to transfer the call.
• Once the second person answers the call, you can have a conversation that the first person will not hear. This allows you to inform them who is calling and why they're calling.
• To transfer the call to the second person, press the softkey labeled 'xfer' ('drst') again. You will no longer be part of the conversation.

Note: If you end the call with the second person during the transfer process, the call will not be forwarded. The first person will remain on hold until you retrieve the call or transfer it to someone else.

9.2 Without consultation/Cold

• Cold transferring, which means transferring without first having a conversation with the person you're transferring to, is quickest using the softkey 'xfer' ('drst').
• During a call, press the softkey labeled 'xfer' ('drst').
• Dial the phone number of the person you want to transfer to, which can be either an internal or external number.
• Then immediately press 'xfer' ('drst') again. The call is now transferred.

10. Updating Cisco firmware to the latest version

In this guide, you will learn how to give your Cisco the latest firmware update.

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

11. Changing internal number on a Cisco

If you have changed the internal number of a VoIP account in freedom.voys.nl, the internal number on your device's display does not change automatically. This is because the number displayed on your device is separate from the data in Freedom.

12. Manual for the Cisco SPA series

A manual for the Cisco SPA series covering settings, the address book, and special features.

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