My colleague Ritske explains here what the ROBIN integration is. Below you can read how to activate it.
What do you need to configure the integration?
Make sure you have access to the following 'things':
- An admin account on Freedom
- An active Robin account
- An API token provided by Robin
- A phone
The settings in Robin
- Click on settings in the top right (the gear icon)
- Click on team
- Click on active user
- Enter your internal phone extension in the 'phone extension' field
- Click on save
That's it for the settings in Robin. Really that easy? Yes, it really is that easy, but you still need to configure some settings in Freedom
The settings in Freedom
- Make sure you have access to your API key that you received from Robin!
When you log in to Freedom with your admin account, do the following:
- go to admin/management
- select notifications/call notifications
- click on 'add'
- Enter a description
- Choose 'ROBIN' from the 'service' dropdown
- Enter your API token provided by Robin
- Save
You're done. Is that all? Really? Yes, it's not rocket science.
What does integration look like?
When you get a call on your phone from a known phone number, Robin automatically opens the loyalty card and creates a new call.
Any other tips?
When adding phone numbers, you should use the international standard, so +31501234567 and not 0501234567.