Do you see your colleague's number in your device after transferring a call, instead of the customer's number? This could be due to the settings of your VoIP account.
- Log in to Freedom
- Click on Admin
- Select VoIP account
- Click on the correct VoIP account
- Go to the tab Advanced (SIP) settings
- Change the Caller ID header from From SIP Header to Remote Party-ID SIP header
- Click on Save